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It all starts with an idea: All of our products are designed by company founder Mark Valone, and benefit from his decades of experience. His ideas and designs are transformed into functional furniture by partners around the world, each specializing in a different area of furniture manufacturing. All pieces are then shipped back to AFI Furniture's warehouse in Deerfield, Massachusetts where they are thoroughly inspected for quality before being shipped directly to your home.
Safety By Design: Safety is a core tenet of our designs. All AFI furnishing products like bed, sofa and others include exclusive safety features that increase strength and durability while reducing risk of injury. We're proud to use solid hardwood construction and steel reinforcements to extend product life and increase our customers' satisfaction.
Eco-Friendly Hardwood: AFI Furniture is proud to manufacture its products using eco-friendly, plantation-grown hardwood. Most of our furniture products use timber from the Para rubber tree, more commonly known as rubberwood or Hevea. We also make use of plantation-grown mahogany, white birch, and Italian poplar. Using these types of hardwood is both economically practical and environmentally responsible.
5 Step Finishing Process: The finishing process begins with a thorough sanding of each and every component, followed by the application of a wiping filler to microscopically seal the wood pores. This filler is thoroughly hand rubbed into the surface of the furniture, and, once dried, a wood stain is applied to even the grain and alter the color of the wood. The process of building the protective coating continues with a lightly tinted primary sealer that is absorbed into the outer surface of the wood. After curing, a fine abrasive polishing is performed. A secondary sealer, which produces smooth surfaces and uniform wood tone, is applied and finished with a final topcoat.
Yes, you can place and order; and yes, we will deliver. The Classy Home's activities are continuing. Our delivery times are accurate to the fine of our expertise, however state-level and national-level closure decisions can also have an effect on a few orders. We are trying to do our exceptional best to be as accurate as feasible. You could find updated shipping instances on the product detail web page for every object and while you are checking out.
What's the status of my order and delivery? Can I change the address on my order?You can track your order and deliveries from the Track Order on our site. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Why are some items taking longer to ship?With many states issuing stay-at-home orders due to covid-19, some of our partners have needed to reduce their staff notably. That means warehouses have taken longer than ordinary to get your order on a truck. We've done our best to make certain that our delivery estimates are correct, but our delivery chain has had a few exceptions while sudden activities including climate and warehouse closures have not on time deliveries. We are doing the whole lot possible to make certain the safety of everybody in our community and we appreciate your patience.
Can I still make returns?Yes, though there may be some delays as our vendors continue to comply with local or state regulations at their warehouses. Returns can be initiated by you in your account on theclassyhome.com.
Is it safe to receive orders?For guidance on coronavirus, please refer to the World Health Organization website. Here is an excerpt from their website as of April 3, 2020- "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low."
What is The Classy Home doing to keep customers and employees safe?The Classy Home is committed to ensuring the safety of both our customers and employees. We are strictly following WHO guidance to protect our employees. Using sanitizer & masks, keeping our warehouses clean, allowed employees to work from home where possible. We've also instructed our suppliers to follow WHO guidance at their warehouses.
Is it possible to reduce contact with delivery guys or driver?Yes. The Classy Home's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. ID check is performed at a distance. You can also choose a safe location where the delivery staff can leave your package.
NOTE: we can also add one box named 'delivery instructions' in the form where customer can fill instructions while orderingYes, we are delivering Large and Bulky items which are in stock.
